Monday, 6 July 2020

Enhancing the Single Pane for Webex Edge for Devices

Bringing the Most Modern Experience of Webex to any Device with Webex Edge for Devices


Earlier this year, we released Webex Edge for Devices with our CE 9.10 software release for Webex Rooms. This enabled administrators to easily link their on-premises registered devices to the Webex Platform, delivering an enhanced feature set which included device analytics and diagnostics for on-premise deployed rooms.

Webex Edge for Devices is bringing the most modern experience of Webex to any device regardless of how it is provisioned today. We have had an amazing uptake of this new deployment model, which has in turn generated a wide range of feature requests, and I couldn’t be more excited to announce a new set of features that Webex Edge for Devices customers will receive from the Webex platform.

Creating a Better Experience for Administrators and End-Users


With the 9.12.3 release, we released the ability to use a HTTPS proxy on the device to connect to the Webex Platform. This gives more flexibility for administrators to allow traffic to flow through proxies as it leaves their corporate network!

For Webex Meetings 


The next two features are related to Webex Meetings. Now, customers can search for a PMR (Personal Meeting Rooms) directly on devices which have been linked with Webex Edge for Devices through the “Join Webex” button. This makes it even easier to join Webex Meetings!

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For Administrators


The other Webex Meetings feature is for the administrators. When you need to troubleshoot a device, you can now get access to the same data our full cloud registered systems have. This includes drill down minute by minute diagnostics over packet loss, jitter, latency and even resolution for all Webex Meetings!

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For Configurations


The next one is a big one. Our customers have been asking for a while when they will be able to configure devices from Control Hub? Well, now is the time! With CE 9.13, customers can opt into configurations controlled from Control Hub instead of UCM or TMS. This truly makes Control Hub the single pane of glass to manage every workflow. The ability to bulk edit configurations for Control Hub is also just around the corner. This paired with the upcoming configuration API means it is possible to add programmability if you want to make large sweeping changes.

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Workspaces


The final feature I want to mention is something we just recently released, namely Workspaces! People have been asking me if this works for both cloud registered and Webex Edge for Devices linked workspaces? The answer is Yes! Workspaces delivers real time metrics directly from your workspaces into Control Hub and brings value for every activity in the space.

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