Cisco Collaboration Certifications validate your skills in designing, implementing, configuring, and troubleshooting Cisco collaboration and unified communications (UC) solutions. These certifications are ideal for professionals working with voice, video, messaging, and conferencing technologies across Cisco platforms.
They help demonstrate expertise in integrating modern communication tools and ensuring seamless collaboration within organizations – both on-premises and cloud-based.
Why Choose a Cisco Collaboration Certification?
- Gain recognition for the ability to deploy and maintain voice, video, messaging and conferencing systems powered by Cisco.
- Demonstrate competence across a full range of collaboration technologies including infrastructure, endpoints, trunking, and cloud integration.
- Position yourself for relevant roles in today’s hybrid-work environment—connecting remote team members, mobile users and on-prem staff alike.
- Cisco certifications are globally recognised making them a strong asset for your career across geographies.
Certification Levels
» CCNP Collaboration
350-801: Implementing Cisco Collaboration Core Technologies (CLCOR)
300-810: Implementing Cisco Collaboration Applications (CLICA)
300-815: Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
300-820: Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
What Skills & Technologies Are Tested?
Whether you’re going for the CCNP or aiming toward CCIE, the collaboration certification path covers a broad spectrum of topics, such as:
- Voice and video fundamentals (codec negotiation, media flows, endpoints)
- Cisco Unified Communications Manager, Unity Connection, IM & Presence
- SIP trunks, MGCP/SCCP, PSTN connectivity and dial-plan architecture
- Edge and cloud connectivity, hybrid video/voice services
- Collaboration security, QoS for multimedia, network design for real-time communications
- Automation, scripting and APIs applied to collaboration platforms
Career Roles & Opportunities
Once certified, you become qualified for a number of collaboration-centric roles, such as:
- Collaboration Administrator deploy, maintain and support voice, video and messaging infrastructure.
- Collaboration Solutions Engineer design, implement and troubleshoot complex collaboration environments.
- Collaboration Solutions Architect own the end-to-end strategy and deployment of communication and collaboration systems.
Because businesses are increasingly reliant on unified communications, these roles are critical in supporting hybrid workforces, remote collaboration and evolving business models.
Key Skills Covered
- Unified Communications (Voice, Video, Messaging)
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco Webex and Meeting Solutions
- SIP Trunking and Call Control
- Collaboration Edge Architecture
- Quality of Service (QoS) for Voice/Video
- Collaboration Security
- Automation using Python and REST APIs
The Cisco Collaboration certification path offers a strong framework for IT professionals seeking to specialise in unified communications. From the professional level (CCNP) through specialist and expert levels, you’ll develop both the breadth and depth of skills required in an increasingly connected, multimedia world.
By achieving these credentials, you’ll validate your ability to keep teams connected, productive and secure across on-premises systems, cloud services and hybrid architectures.
If you’re ready to dive into collaboration technologies, build a robust study plan, and commit to hands-on experience, this certification path is a strategic investment in your career.
